Frequently Asked Questions -- REGISTRATION



Registration
Is registration with the system secure?
What do I do with this verification email?
How do I change my email address?
How do I change my password?
I can't remember my password - what do I do?
How confidential is my password?
I got the message: "Either the email address or the password you entered were incorrect." What do I do?
Can I associate multiple email addresses with my account?
I got the message: "You do not have permission to access the selected area." What does this mean?
Why do I keep being returned to the sign-in page?







Registration

Is registration with the system secure?
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Yes. You register with your email address and a password of your choice. If you have a choice of email addresses, it's always best for security reasons to use a personal email address rather than a shared address or an address that may be reassigned to someone else (such as labhead@university.edu). And as with all passwords, you should choose something that won't be easy for others to guess, so please avoid using any form of your name or a family member's name, a pet's name, your birth date, social security number, etc.

A verification email will be sent to your email address. Click on the URL (or paste it into your browser) to verify the email address. This ensures that no else who knows your email address can use it to register with the system. It also ensures that the address is a valid one, and doesn't contain any typos.

 

What do I do with this verification email?
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Click on the URL in the email (or paste it into your browser) to verify the email address that you registered with. That will complete the second step of the registration process, and the final step will be to enter your contact information when prompted.
 

How do I change my email address?
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At the sign-in page, select Enter the Personal Information Area and then sign in with your old email address. Modify your primary email address and then choose the Save Changes button at the bottom of the screen. A test email message will be sent to the new address, which will contain a URL. Click on the URL (or paste it into your browser) to verify the email address. Once you have done this the new email address will take effect. All correspondence generated by the system will be sent to the new address. You will also be able to sign in using that address, with the same password you have been using.

Or, while you're in the system, select the Personal Info tab from the top of the screen, edit your information and click on Save Changes.

 

How do I change my password?
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At the sign-in page or from any author or reviewer screen within the system, enter the Personal Information Area. The Change your password link is located on the navigation bar at the top of the page. Enter your existing password, then what you would like your password to be. You will receive an email confirmation of this change.
 

I can't remember my password - what do I do?
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On the sign-in page, locate the I have forgotten my password link. Enter the email address you used to register with the system, and you will be presented with a security question. Once you answer this question correctly, you will be sent a new password via email.
 

How confidential is my password?
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When you choose your password, it's encrypted and no one else has access to it, not even the journal or Bench>Press staff. But as with all passwords, you should choose something that won't be easy for others to guess, so try to avoid using any form of your name or a family member's name, a pet's name, your birth date, social security number, etc. And please remember that you shouldn't share your password with anyone.

When you choose your password you are also asked to answer a security question; if you forget your password, you must correctly answer the security question to receive a new password. The new password will be sent to your email address, so you will also have an email record of the change.

 

I got the message: "Either the email address or the password you entered were incorrect." What do I do?
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Please make sure that you have entered the right email address and password, and that you have spelled both correctly. Please note that passwords are case-sensitive. If necessary, you can request a new password. On the sign-in page, locate the I have forgotten my password link. Enter the email address you used to register with the system, and you will be presented with a security question. Once you answer this question correctly, you will be sent a new password via email.
 

Can I associate multiple email addresses with my account?
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Yes. You may set up multiple permanent and temporary email addresses, any one of which you can use to access the system; however, you can have only one primary email address at a time, and all correspondence will be sent to that address.
 

I got the message: "You do not have permission to access the selected area." What does this mean?
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You are trying to access the editorial office area. This area is reserved for Editorial Board members and Editorial Staff only; if you believe you should be able to enter this area, please contact the journal at hayati_j_biosci@cbn.net.id.
 

Why do I keep being returned to the sign-in page?
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If you keep seeing the sign in page and can't get past it, you may have a cookies problem. Please check that your browser's preferences are set to accept cookies. If you are using Firefox, go to Preferences, then Privacy, and make sure the Accept Cookies box is checked. For Safari, click on Preferences. Click on the Security tab in this new window and make sure that you either choose "Only from sites you navigate to" or "Always" for the Accept Cookies option. If you use Internet Explorer, go to Tools/Internet Options/Security/Custom Level and make sure that cookies are enabled. These settings will not take effect until you reload the page or restart your browser.

If you continue to have problems, please consider these possible explanations:
--If you have recently changed your email address in the system, please sign in once with the 'Remember Me' box unchecked. This will unset the old cookie, and from then on you can sign in with your new address and check the 'Remember Me' checkbox.
--It may be that you are using a program on your computer that automatically deletes cookies. Two such programs for the Macintosh are "Cookie Cutter" and "WebFree." You will need to create an exception to use the online submission system.
--The date is set incorrectly on your computer. This confuses our cookies (they have expiration dates), so please check to see that your date is set accurately.
Your browser is an old version that does not support cookies. You will need to upgrade it.
--You are accessing the system via a "proxy server" that is deleting cookies automatically. You should contact your network administrator to determine whether your institution's proxy server is the source of the trouble.

If you continue to have trouble, please send a feedback message from the site with details. Also, you might want to make sure your browser is enabled for JavaScript: